1. Claims
If you encounter any issues with the quality of the purchased goods, you have the right to make a claim. Claims can be made within 2 days from the date of delivery. To file a claim, please contact us via email: info@dukla.co.uk and provide your order number, details of the issue, and photos of the item if available. We will inform you of the next steps to take upon receiving your claim.
2. Returns
You have the right to return goods within 7 days from the date of delivery if you are not satisfied with the product. The item must be in its original condition, undamaged, and in its original packaging. To return an item, please contact us via email: info@dukla.co.uk with your order number and reason for return. Upon receipt and inspection of the returned item, we will refund the full amount, including shipping costs, to the account used for the original payment. Return shipping costs are the responsibility of the customer, unless the item is defective.